Refund Policy
Please read this policy carefully. This is the Refund Policy of Hawaiian Lei Vases for the sale of ceramic vases.
Defective Items: We do not accept returns or exchanges for ceramic vases, except in cases where the product arrives damaged or is defective. If you receive a damaged or defective item, please contact us within 10 days of receiving the product, along with photos and a detailed description of the issue.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Custom Orders: All custom orders are final sales. Due to the personalized nature of custom orders, we cannot accept returns or exchanges unless the item is defective. Please review all custom order details carefully before placing your order.
Unclaimed Orders: Orders not picked up within 4 weeks of notification will be subject to cancellation. No refunds will be issued for unclaimed orders.
Refunds
If your return is approved, we will process your refund within 10 days of receiving the returned item. The refund amount will be for the cost of the product, excluding any shipping or handling charges, which are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: [email protected]
- By phone: 808-497-4939
This Refund Policy was last updated on 09-16-23.